After 12 years running CX operations, I’ve seen AI platforms go from gimmicks...

https://amyhoward90.raindrop.page/bookmarks-76032175

After 12 years running CX operations, I’ve seen AI platforms go from gimmicks to game-changers. In 2026, top tools can automate up to 70% of routine tasks within a week, slashing costs from dollars per contact to mere cents