In 2026, AI customer service platforms are shifting from just helping agents...

https://www.bookmarking-fox.win/after-testing-ai-customer-service-platforms-for-over-a-decade-i-ve-seen-a

In 2026, AI customer service platforms are shifting from just helping agents assist to actually handling common issues on their own. Teams are seeing up to 70% of tickets automated within a week, cutting costs from $3 per interaction down to under $0.50