People are tired of busywork. We used to tolerate waiting, but now that...

https://www.nav-bookmarks.win/consumers-don-t-have-time-for-clunky-interfaces-anymore-we-used-to-be-okay

People are tired of busywork. We used to tolerate waiting, but now that one-click ordering and real-time tracking are the baseline, nobody has patience for clunky forms or mystery wait times