Users aren't looking for technical magic—they just want to get their coffee or...

https://smoothdecorator.com/what-convenience-means-beyond-speed-why-your-app-fails-when-you-ignore-the-details/

Users aren't looking for technical magic—they just want to get their coffee or groceries without hitting a wall. If one-click ordering works, it feels like a basic requirement. When real-time tracking glitches, it feels like a total failure