Voice AI can deliver wrong answers when it misunderstands speech or pulls...

https://www.rankbookmarkings.win/voice-ai-can-slip-up-giving-wrong-answers-that-frustrate-customers-a-key-way

Voice AI can deliver wrong answers when it misunderstands speech or pulls incorrect data. One practical way to catch errors is using a readback system—having the AI repeat order IDs back to the caller for confirmation