Voice AI can give wrong answers when it mishears or guesses intent incorrectly....

https://domgodwinson38.gumroad.com/p/how-do-you-calculate-unsupported-claim-rate-in-a-voice-agent

Voice AI can give wrong answers when it mishears or guesses intent incorrectly. A simple way to catch these errors early is using readback controls—like having the system repeat back your order ID to confirm it matches what’s in the database