Voice AI sometimes slips up by misunderstanding orders or giving wrong info....

https://www.golf-bookmarks.win/voice-ai-can-slip-up-with-wrong-answers-when-it-mishears-or-misinterprets-data

Voice AI sometimes slips up by misunderstanding orders or giving wrong info. Catching these mistakes early is key. One practical move is using readback for order IDs—having the AI repeat the order number lets customers confirm it’s right